Official Kommo Partner
[ AI inside Kommo ]

An AI agent that lives inside your Kommo workspace, not next to it.

First-touch coverage and lead qualification across WhatsApp, Instagram, Telegram, web chat, email and inbound calls. Multilingual. UK-GDPR-aligned. Powered by GPT-class language models, configured natively in Kommo's AI Sales Agent — set up the way your sales process actually works.

UK-GDPR aligned·GPT-class · Native Kommo AI·Any-language replies, auto-detected·Inside Kommo Salesbot
WhatsApp · +44 …
Hi — interested in the Berlin programme. Spots still open?
Yes! Two intakes open. Timeline, budget range, city?
Sept start, ~€8k, Berlin.
Tagging you warm. Marie will follow up within 2h.
Kommo · Deal #4821
Berlin programme · Sept '26
#hotBerlin€8 000WhatsAppAI-qualified
AI score92 / 100
StageWarm → Marie
First reply11 sec
— Same lead, two surfaces
— Speed-to-reply
< 1 hr

Most deals are lost in the first hour.

Inbound replies after 60 minutes convert at a fraction of the rate of replies under 5. Headcount can't cover that window. AI can.

— 24/7 coverage
00 — 24

Your team can't sleep.

A second-tier human team for nights and weekends costs more in a quarter than an AI agent costs in a year — and answers slower.

— Senior-time drain
60–70%

Repetitive Qs eat senior time.

Most inbound is FAQ-shaped — shipping, sizes, hours, refund policy. Senior managers should answer the other 30%, not all of it.

[ Deliverables ]

Eight things you keep after launch.

  • 01Kommo's native AI Agent — powered by GPT-class language models, configured for your sales process — wired into Salesbot, scoped to your pipeline
  • 02Conversation playbooks per channel (web · WA · IG · FB · Telegram · email · inbound calls)
  • 03Lead-scoring + auto-tagging on Kommo cards
  • 04Human hand-off rules (when, who, with what context) — built with Kommo's When > Do triggers
  • 05Multilingual replies — Kommo's AI auto-detects your customer's language and responds in kind. Optional fixed-language override per channel
  • 06Editable Knowledge Sources in Kommo — your ops lead updates products, FAQs and tone without dev help
  • 07UK-GDPR alignment — DPA available on request, retention follows your Kommo workspace policy
  • 08Tracked metrics inside Kommo — deflection rate, escalation patterns, first-response time using Kommo's built-in reporting
[ Process ]

Five stages, shadow-first.

No customer sees AI output until you have signed off on tone and accuracy in sandbox. Go-live is single-channel first, then expand.

01

Discovery

2–3 days

Map lead sources, top 50 customer questions, objection patterns, voice and tone samples.

02

Build

5–8 days

Salesbot logic, AI agent training, prompt engineering, knowledge-base loading inside Kommo.

03

Sandbox pilot

3–5 days

Shadow mode on a clone pipeline. Tone and accuracy tuning before any real customer sees output.

04

Go-live

1–2 days

Switch on for one channel first — usually WhatsApp. Expand week by week.

05

Tune & report

ongoing

First month after go-live: weekly tuning to lock in tone, accuracy and trigger logic. After stabilisation: monthly metrics review and ad-hoc tuning as your sales process evolves. Strategic reviews at intervals we agree per engagement.

[ Pricing ]

Three engagement shapes — scoped per discovery call.

Setup is one-time. Monthly covers prompt tuning, knowledge-base updates, agent monitoring, and support. Kommo's own AI usage charges (per-message, per Kommo's published rates) pass through to your workspace billing.

Starter

Single-channel pilot

  • One channel (usually WhatsApp)
  • Auto-detect language out of the box
  • Knowledge Sources from your existing FAQ
  • Hand-off to one manager
most chosen

Sales Agent

Multi-channel coverage

  • Multiple channels (web · WA · IG · Telegram · email)
  • Full Knowledge Sources from your products and policies
  • Lead-scoring and auto-tagging on Kommo cards
  • When > Do hand-off rules per pipeline stage

Enterprise

Multi-region, multi-team

  • All channels and languages
  • Complex hand-off logic per business unit
  • Named engineer and custom SLA agreed per engagement

— NotePricing is scoped per engagement after the 30-min discovery call. Kommo's own AI usage charges (per Kommo's published rates) pass through to your workspace billing — Kommo's AI Agent is a paid add-on to your Kommo subscription.

GPT-class AI, native to Kommo

Powered by enterprise GPT models from OpenAI, integrated directly into Kommo Salesbot — no separate widget, no extra subscription.

Training opt-out

Zero-retention configured where the provider supports it. Documented in DPA.

WeAreWay DPA

Data Processing Agreement available on request — every engagement that touches client data runs under one.

Logs in Kommo

Conversations stored alongside human messages in Kommo — same audit trail, no separate logs to chase.

Who are we?

WeAreWay is a certified implementation partner for Kommo.

We bring sales teams onto Kommo end-to-end — configuring the platform, designing pipelines and automations, wiring in the tools you already use, and staying close while the team adopts it.

Years of hands-on Kommo work, direct access to the vendor, and a small senior team — the kind of partner you call when the setup actually has to land.

Kommo Certificate of Partnership — WeAreWay Ltd

Common questions.

Both modes are supported. Most clients start in shadow mode (AI drafts, human sends) for the first weeks to tune voice, then graduate to autonomous mode for first-touch + FAQ, with human hand-off rules for anything outside its competence.

Kommo's native AI Sales Agent — built on enterprise GPT-class language models (the same family that powers ChatGPT), exposed through Kommo's product so the agent lives directly inside your workspace. Our value is the configuration: Knowledge Sources for your products and policies, Actions (When > Do triggers) for your hand-off rules, and channel-specific tone tuning. No separate subscription on top of your Kommo plan.

No. The agent runs natively in Kommo, so your conversation logs stay where the rest of your customer data lives — inside your Kommo workspace, under your existing data-processing terms with Kommo. Nothing is exposed to third-party AI providers by us.

It hands off. When > Do triggers handle the hand-off: low-confidence answers, anything mentioning refund / cancellation / legal / pricing negotiation, or any explicit "speak to a human" request. The Kommo lead card is tagged, the right manager is paged, and the conversation context is preserved.

Yes. Your ops lead edits the Knowledge Sources directly in Kommo — swap product details, update FAQs, refresh seasonal copy — without touching code or asking us. Action rules can be tweaked the same way. We review changes during the first weeks of go-live, then on demand.

Generic chatbots live on a separate widget and do not see your CRM. Our agent sits inside Kommo Salesbot, reads and writes the same lead card a human would, follows your pipeline rules, and hands off to the right manager with full context. Same source of truth.

DPA available on request — every engagement that touches client data runs under one. Retention follows your Kommo workspace policy. Data Subject Access Requests: standard Kommo export covers AI-generated messages, since they are stored alongside human messages in the same lead history.

They should. Default playbooks introduce the agent transparently — for example "Hi, I'm [your team]'s AI assistant — ask me anything, I'll loop in a person if I'm not sure". Disclosure also keeps you compliant with Meta / WhatsApp Business policies and UK-GDPR transparency requirements.

You pay forWe add, free
6months
+1month free
8months
+2months free
10months
+3months free
18months
+7months free

Buy Kommo through WeAreWay, get months for free.

As a certified Kommo partner, we pass our volume discount back to you as extra license time. No hidden fees — you still pay Kommo's standard rate, and the bonus months are added straight to your workspace.

→ Free CRM audit

Ready to boost your
sales team's performance?

Book a 30-minute call. We will review your current setup and identify the three areas with the highest return.